Austria’s national carrier is the eponymous Austrian Airlines, with its central offices in Vienna, and its main hub at Vienna’s international airport, also known as Wien Schwechat. The Vienna airport is known throughout the industry for its singular ability to move passengers quickly and conveniently to connecting flights, almost always in 30 minutes or less. Passengers waiting for flights to Eastern Europe, the Middle East, and beyond, can find just enough time to enjoy the airports boutiques, coffee shops, cafes, and lounges to make the wait seem even shorter.
Austrian Airlines was founded 52 years ago, in 1957. Along with its subsidiary Tyrolean, Austrian Airlines focuses on providing multiple choices for air travel to and from Central Europe and Eastern Europe and the Middle East. The carrier has over 8,500 employees, and is a member not only of the Austrian Airlines Group, but also of the Star Alliance, the world’s largest airline alliance representing 24 different carriers. Most Austrian Airlines jets were built by Airbus or Boeing.
The frequent travel program for Austrian Airlines customers is known as Miles & More. Over 15 million people earn Miles & More on Austrian Airlines and 12 other European carriers, and use their miles on these carrier as well as the 24 carriers in the Star Alliance.
Austrian Airlines is an industry leader in safety. Since 1981, each and every flight has been staffed with at least two undercover sky marshals, and all flight staff, especially pilots and flight attendants, receive frequent training with special emphases on new technology and in-flight safety.
Much as the Vienna airport offers singular efficiency in transferring passengers between flights in 30 minutes or less, Austrian Airlines offers outstanding customer service. Completely revamping its customer service program in 2006, Austrian Airlines added dozens of new features, ranging from new passenger lounges to free snack service in economy to all-inclusive customer care for passengers on the ground. Calling their new program a success, Austrian Airlines proudly points to multiple industry surveys giving them top rankings in customer service and quality.
As of February 2009, Drs. Andreas Bierwirth and Peter Malanik have been appointed to service as Austrian Airline’s chief co-executives, with equal rights and responsibilities. Austrian’s board of directors anticipates the new management duo will strengthen the airline despite declining air traffic since the beginning of the global economic crisis in 2008. In 2008, the airline carried 10.7 million passengers, down from 2007, and further deterioration of passenger load is expected in 2009. To turn the situation around, Austrian Airlines is reinforcing its image as the premier carrier for flights from Europe to the Middle East, adding four flights each week to Amman, Jordan.



